RETURNS POLICY

You have total peace of mind! We happily accept returns within 30 days from the date your order was delivered for a full refund, exchange or online store credit on the price of the goods purchased. 

 Please read the below to ensure your item/s meets our return conditions.

To lodge a return please email us at support@solarathelabel.com.au along with:

• Your order number
• Any reference photos
• A description of why you wish to return your item

Items purchased from a stockist must also be returned to the stockist they were originally purchased from, including faulty items.

CONDITIONS OF RETURN

• Item/s must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.
• We accept returns within 30 days for a refund or store credit (unless they are marked FINAL SALE or otherwise specified under our conditions below).
• The item is not subject to the exclusions listed below

Please allow 3-5 business days for your refund to be processed once the return has been received by our HQ.

RETURNS POLICY

FULL PRICE ITEMS

Items purchased online at full price are eligible for a refund or store credit when returned within 30 days of fulfilment. Please note, we are unable to refund or credit the cost of shipping. Return shipping expenses remain the responsibility of the customer and must be sent back to our HQ in Australia for processing.

PROMOTIONS & SALE ITEMS

Items purchased online from our SALE category are FINAL SALE and are not eligible for a return, exchange or store credit.

JEWELLERY & FRAGRANCES
Due to hygiene reasons, we do not accept returns on jewellery and perfume.

NEED MORE HELP WITH YOUR RETURN?

We're happy to help! Please email support@solarathelabel.com.au and one of our friendly customer care team members will get back to you within 1-2 business days.